This award has 3 elements

1. Signals
2. Customer Relations
3. Radios

The aim of this award is to give the student the knowledge and understanding of all forms of communications from simple signals using hands and whistles through to correct radio procedure.

Signals

This award has the following elements

1. Demonstrate the three whistle signals used by lifeguards
2. Demonstrate how to signal "Assistance Required" from the water
3. Demonstrate how to indicate "Message Understood" from land
4. Demonstrate how to indicate "Message not understood" from land and from the water
5. Demonstrate how to indicate "All Clear" from the water

Customer Relations

This award has the following elements

1. Explain what is meant by customer relations
2. Discuss different situations where a lifeguard deals with the public
3. Explain what is meant by "Body Language"
4. Explain why an understanding of body language is important for lifeguards
5. Demonstrate how to deal with a friend climbing on rocks which may be dangerous

Radios

This award has the following elements

1. Explain what lifeguards use radios for
2. Explain what frequency lifeguards use
3. Demonstrate how to end a radio message to mean "Message understood, I will comply"
4. Explain what it means to end a message with "OVER" and what it means to end a message with "OUT"
5. Describe what a call-sign is
6. Demonstrate how you would make radio contact with "Lifeguard Beta" when you are "Lifeguard Alpha"
7. Explain what channel 16 is used for
8. Use the phonetic alphabet to spell words